payment and billing

Where can I check my account details?
iiNet broadband customers can check their account details via the members account section known as toolbox. We ask you to confirm your payment details to maintain our privacy policy. You can also use toolbox to update billing, contact, and other details as required.

If I currently pay by credit card, can I swap to direct debit?
When you sign up, you have the option to choose to pay by credit card or direct debit. Once your plan is active, you can change payment methods by calling the customer accounts team on 13 22 58.

Do I get mailed a tax invoice (receipt) in the mail?
To keep costs to a minimum, we don't mail you a tax invoice. We can send you a tax invoice for an additional fee which you can request during the sign up process. Alternatively, you can view your tax invoices online in your account toolbox.

Why do I need to supply credit card or direct debit details?
Credit card or direct debit details are required on all home all iiNet broadband services and services bundled with Phone 1 and/or VOIP as they minimise the cost of billing, allowing us to keep prices down and deliver the best possible product.

I don't have a credit card. Can I still apply for a broadband account?
Yes. You can pay via direct debit as well as credit card. Please have these details handy upon application to ensure a smooth application process. If you are unsure of your bank details we suggest checking them with your bank before submitting your application.