up to broadband

i can't access my modem (Mac OS X 10.2 and below)

Modems don't always play nice. Sometimes to get your Mac and modem to communicate properly we need to fiddle a bit. This article steps you through how to get a modem and a Mac to communicate if things aren't working "out of the box." If you're unsure of what Mac OS X version you are using, click here.

To begin, go to System Preferences via the Apple icon in the top left menu bar or via the Dock as shown below.

1. System Preferences

You will be presented with the following options under System Preferences. Choose Network under the Internet & Network section to continue.

2. Network

By choosing Network you will automatically be dropped into the setup for "Built-In Ethernet". This is the part we need to be in to help the Mac and the modem talk. If your computer is having problems connecting the modem. the IP address will either be blank or it might start with "169"

Click on the "Configure" drop down menu and change it from "Using DHCP" to "Manually"

Once you have changed to Manually you will need to know some of your modem details so you can set your IP address, Subnet Mask and Router. The following details will allow you to connect to one of our Belkin modems. If you do not have a Belkin modem, refer to your modem manual or contact the manufacturer for the required details.

You should now be able to browse to your modem correctly.